Rights & Responsibilities
We are dedicated to providing you with quality services. We also believe that as someone who is receiving services from our program, you should know your rights. You should know how to make a complaint if you believe any of your rights have been violated.
You have the right to participate in all decisions regarding the services you receive at Pathways, MI, and to request an in-house review of those services at any time. Your rights and responsibilities are clearly outlined in the following publications provided to you at the beginning of service:
Pathways, MI Notice of Privacy Practices (English)
Pathways, MI Notice of Privacy Practices (Spanish)
"Know Your Rights" (English)
"Conozco sus Derechos" ("Know Your Rights" - Spanish)
Consumer Communication Needs
Bilingual (Spanish) administrative and professional staff members are available at all times at Pathways, MI main site. Bilingual professional staff travels to satellite offices on regularly scheduled days or on an as needed basis. For other language needs, including sign language, properly trained translators and interpreters are available through Holland Community Hospital. Basic program information is available in English and Spanish.
Please check in with the front window 15-20 minutes prior to your appointment time. This will help ensure that you will be seen on time. Remember to bring your insurance card, social security number(s), and verification of income.
Maximum fees are set at $145.00 for an initial assessment; $110.00 per 50 minutes individual, marital or family counseling session and $36.00 for group counseling. Minimum hourly fees are set at $25.00 per 50 minute session. Fees may be based on income and size of family. Therefore you will need to bring verification of income, such as recent payroll stub or last tax return to your first appointment. Driver's License Appeal Assessments are set at $145.00.
Payment and Insurance Coverage
Payment for services will be expected at the time of service.
If you receive Medicaid benefits or other insurance coverage, we will need to make a copy of your insurance card. Medicaid recipients should plan to present their card each month to verify eligibility.
When your employment status, insurance carrier, address or telephone number changes, please notify one of our support staff specialists or your counselor.
An open balance is not allowed to exceed the assessed fee for two sessions. Counseling services will not be rescheduled until payment is made. Please let your counselor or support staff specialist know if you have concerns about payment.
Current Insurance Coverage Accepted
- Aetna EAP
- FEI EAP
- Meridian Medicaid
- Magellan EAP
- Molina Medicaid
- Priority Health
- Priority Health Medicaid
- TEAM EAP
- United Behavioral Health
- United Health Community Care Medicaid
- United Health Great Lakes Medicaid
*Although we accept most insurance carriers, we may be out of network for some however we can still bill them and you can still choose to receive service at Pathways, MI- you may just pay a slightly higher co-pay.
If you do not have insurance coverage you may qualify for reduced payment with a sliding-fee scale, contact a support staff specialist for more information.
Your time is valuable, so we will do everything we can to schedule convenient appointments, be on time, and give you 24 hour notice, if we will be unable to keep an appointment. We ask the same consideration from you.
If you are unable to keep your appointment, please call 24 hours in advance. If you miss an appointment without calling, a $25.00 no-show fee will be charged and there may be a delay in rescheduling or getting back the appointment time most convenient for you.
Termination of Services/Referral to Other Services
Violation of consumer responsibilities may result in discharge from Pathways, MI services. Those situations that may result in discharge are:
- An open balance equal to or exceeding the assessed fee for two sessions
- Refusing to follow the treatment plan agreed to with your counselor, including actively abusing substances
- Providing inaccurate information about yourself
- Violating the rights of other consumers or staff, including threatening behavior
- Refusing a recommended service or treatment
If at any time we are unable to match the level of service required to meet your needs, we will make referrals to get you the appropriate care.
Additional procedures guide services and treatment to those under the age of 14. These are available upon request.
Consumer Record Access
Consumers may access their own records with permission from the Executive Director or her/his designee. A minor may access her/his record only if accompanied by the parent or legal guardian, who must also sign all requests. The Executive Director or designee will review the record prior to the client’s viewing and will withhold information only if in her/his judgment an extreme circumstance exists and the information may be seriously harmful to the consumer. Objective criteria must be used in making this decision. In that event, the Executive Director or designee will inform the client of the decision and will place in the case record, in writing, the reasons for refusal. When this extreme circumstance exists, a qualified professional may review the records on behalf of a consumer, provided the professional signs a statement that information determined to be harmful will be withheld.
If a client disagrees or objects to information in her/his record, the client and the attending staff member may agree to remove or correct that information. If an agreement cannot be reached, the client may submit a written statement explaining her/his position; this statement will become a permanent part of the client’s record.
Procedures for access to records:
- All requests to view records must be in writing.
- Appointment to view records must be made in advance.
- Records will be reviewed and noted in the record by the Executive Director (or designee) prior to the client’s review.
- A member of the staff must be present for the client review of her/his records.
- A log of requests for access to client records will be maintained by the Executive Director and will include:
(a) date of the request
(b) date and time of the appointment
(c) name and role of the person making the request
(d) rationale for withholding information
(e) description of the client’s review of record
(f) signature of the staff attending the review
(269) 673-1896 or toll-free (866) 673-1896/Crisis Line (616) 834-2506
213 Hubbard Street • Allegan • MI • 49010
(616) 396-2301 or toll-free (800) 396-0241/Crisis Line (616) 834-2506
412 Century Lane • Holland • MI • 49423
*All offices offer extended hours which vary for each location. Click here for office hours.